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Etiquette: To ensure guests can enjoy a peaceful and relaxing experience, we respectfully request that all guests keep noise to a minimum. Cellular phones and electronic devices are discouraged and need to be on silent. No shoes will be allowed in Spa treatment areas. Please refrain from sexually suggestive behaviour, as well as demeaning and abusive behaviour towards staff.
Communication: Please feel free to indicate to the therapist if the massage is too strong or gentle, this way she can better determine your needs. Let her know if you have special needs or disabilities so that your visit is comfortable.
Gift Certificates: Gift certificates are available.
Reservations: Advanced bookings prior to your arrival is recommended to secure your preferred date and time of treatment.
Check In: Please check in at the spa reception at least 15minutes prior to your scheduled appointment to avoid reduced treatment times.
Spa Treatment hours: The Spa opens from 8:00 am to 6:00 pm Mon-Fri, 8:00 am to 4:00 pm Sat. Last treatment finishes at 6:00p.m.
Health safety: Guests who have high blood pressure , heart conditions , are pregnant or have any other medical complications are advised to consult their doctors before signing up for any spa services. Kindly inform your spa therapist of any existing medical conditions.
Smoking and Alcohol: Smoking and alcohol consumption within the spa is prohibited.
Valuables: A locker for valuables is provided in the change rooms, but we recommend no jewellery be worn at the spa. The management and staff accept no responsibility for the loss of money or valuables of any kind bought into the spa premises.
Cancellation policy: A 24 hour cancellation notice is required and appreciated to help us reschedule your appointment, subject to space availability.
Refund policy: Treatment packages and gift certificates are non-refundable and non exchangeable.
Payment: We accept cash and all major credit cards. All prices are quoted in South African Rands.
Disclaimer: The spa treatments, services and or facilities received or utilized at Thai Sabai Day Spa – Skin Clinic Somerset West are intended for general purposes only and are not intended to be a substitute for professional medical treatment for any condition, medical or otherwise, that Guests may have.
Guests will fully indemnify and hold harmless Thai Sabai Day Spa, its directors, affiliates, subsidiaries, property owners, representatives, agents, staff and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees (on an indemnity basis), arising out of or in connection with the spa treatments , services and or facilities.
- Please dress comfortably
- On arrival please change into slippers - no shoes to be worn in spa.
- Sizes are one size fits all, unless you are concerned you might be larger than an XL notify reception so we can accommodate you.
- Please bring your bathing costume along to wear under your gown. Certain guests feel more comfortable.
- Towels will be provided.
- In winter we suggest you bring socks and tracksuit pants to wear.
- Please bring proof of payment if electronic transfer.